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Terms of Sale




1.1    What these terms cover.

These are the terms and conditions on which we supply products to you.

1.2    Why you should read them.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.




2.1    Who we are.

We are Universal Pictures Home Entertainment LLC trading as, a company registered in the United States of America. Our registered office is at 10 Universal City Plaza, Universal City, Los Angeles, CA, 91608, U.S.A.

2.2    How to contact us.

You can contact us by calling our customer service team on 1-888-959-4788, by email at [email protected], or by writing us, 2 Ingram Blvd., La Vergne, TN 37089, U.S.A.

2.3    How we may contact you.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4    "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.




3.1    How we will accept your order.

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2    If we cannot accept your order.

If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3    Your order number.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4    We only sell to the United States of America.

Our website is solely for the promotion of our products in the USA. Unfortunately, we do not accept orders from or deliver to addresses outside this territory.

3.5    Terms of sale for wholesalers and traders.

Orders placed for wholesale and trading purposes will not be eligible for any discount. We reserve the right to not supply orders to wholesalers and traders purchasing products in bulk to sell on for their own commercial purposes.

Wholesalers and traders who are interested in purchasing products should contact customer service [email protected].



4.1    Products may vary slightly from their pictures.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the colour of the products. Your product may vary slightly from those images.


4.2    Product packaging may vary.

The packaging of the product may vary from that shown on images on our website.


4.3    Making sure your measurements are accurate.

Please check your measurements using our sizing guide to ensure you order the correct sizes of any apparel.




5.1    Delivery costs.

The costs of delivery will be as displayed to you on our website.

5.2    When we will provide the products.

We will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. 

5.3    We are not responsible for delays outside our control.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received.

5.4    If you are not at home when the product is delivered.

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery (for couriered goods only) or collect the products from a local depot or sorting office (as applicable).

5.5    If you do not re-arrange delivery.

If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

5.6    When you become responsible for the product.

The product will be your responsibility from the time we deliver the product to the address you gave us.

5.7    When you own goods.

You own a product which is goods once we have received payment in full.

5.8    Reasons we may suspend the supply of products to you.

We may have to suspend the supply of a product to:

(a)    deal with technical problems or make minor technical changes; or

(b)    update the product to reflect changes in relevant laws and regulatory requirements.




6.1    How to tell us about problems.

If you have any questions or complaints about the product, please contact us. You can contact us by calling our customer service team at 1-888-959-4788, by email at [email protected], or by writing us, 2 Ingram Blvd., La Vergne, TN 37089, U.S.A.



7.1    Where to find the price for the product. The price of the product, which does not include Sales Tax, will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of product advised to you is correct. However please see clause 7.2 for what happens if we discover an error in the price of the product you order.

7.2    What happens if we got the price wrong.

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated on the website at the time you place your order, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

7.3 When you must pay and how you must pay.

We accept payment by most major credit and debit cards and PayPal. Payment for the products must be made before we send them.



8.1    We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.



9.1    We will use the personal information you provide to us:

(a)    to supply the products to you;

(b)    to process your payment for the products; and

(c)    if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.

9.2    We will only give your personal information to third parties where the law either requires or allows us to do so.




10.1    We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

10.2    Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

10.3    If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.4    Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

10.5    Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by United States law and you can bring legal proceedings in respect of the products in the US courts.