All items ordered before 12:00pm will be dispatched same day. If you experience any issues with delivery, please contact us at firstname.lastname@example.org using the details below.
1) US delivery via second class mail 7-10 working days once product is dispatched
Orders placed between 12 pm Thursday and 12 pm Friday will be dispatched on the Monday following the weekend.
If in doubt please contact our customer service team on 1 888 863 8564 Monday to Saturday 9:00am - 6:00pm
PLEASE NOTE ORDERS PLACED AFTER 12 PM ON A FRIDAY WILL NOT BE DISPATCHED UNTIL MONDAY
We do not deliver outside of the United States.
How will I know when my order has been sent?
As soon as your order is dispatched from our Warehouse you will be sent an email to confirm that it's on its way.
Once my order has been dispatched when will I receive it?
From the time you receive your dispatch confirmation email we would expect you to receive your order:
1) For US delivery 7-10 working days for deliveries within the US once goods are dispatched. Please note you should allow 14 working days for delivery inside the US before contacting us about your missing order.
Do you charge for delivery?
Delivery within the US is $5.99.
What do I do if I have not received my order?
Should your order not arrive within 14 days please contact us so that we can investigate with the delivery company. Please remember that we cannot investigate any missing orders until 14 working days after dispatch.
One of the items is missing from my order. What do I do?
All orders are dispatched individually. Sometimes items that are ordered on the same day may arrive with you on different days. We will send you an email to let you know when each item is on its way. Pre-orders placed with other items will be dispatched separately prior to release day.
What happens if I am not at home to accept my delivery?
Most of the products on our site do not require you to be at home to take delivery as they will fit through your letterbox. In the event that you have ordered products which will not fit through your letterbox, and you are not in to take delivery, then the postal service will follow their usual procedure. For US orders this usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office. For items attempted for delivery by a courier service they will also leave a card and allow you to arrange for redelivery or collection.
Which countries do you deliver to?
We currently only deliver within the US ($5.99 delivery charge).
Do you deliver on Bank Holidays?
Bank Holidays are not classed as working days so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day following the Bank Holiday.