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Frequently Asked Questions

Frequently Asked Questions

Email us at customerservice@CLICKII.com.


DELIVERY

All items ordered before 12:00pm EST will be sent the same day. Items ordered after 12:00pm EST will be sent on the following day. Orders placed after 12:00pm EST on Friday will be sent on the following Monday. If you experience any issues with your delivery, please contact us at customerservice@CLICKII.com.


How will I know when my order has been sent?

As soon as your order is sent from our Warehouse you will be emailed a confirmation that it's on its way. From that time, you should expect to receive your order within the designated shipping window selected


Once my order has been shipped when will I receive it?

Depending on your method of shipping, your timing will vary.

  • Standard Shipping - you will receive your order in 7-10 days
  • Expedited - you will receive your order in 1-3 days
  • Next Day - you will receive your order in 1 day
  • The timeliness of service to destinations outside the contiguous U.S. may be affected by the limited availability of transportation. Due to the variability of transportation, Package Services and UPS Mail Innovations packages may take up to two to five weeks to reach Hawaii, Alaska, Puerto Rico and any U.S. Territories. This includes ZIP Codes with prefixes of 967 and 969 and those with the following prefixes: 995, 996, 997, 998, 999, 968, 006, 007, 008, and 009


Do you charge for delivery?

Yes.

Shipping Options

Delivery Timeline

Cost

Standard Shipping

7-10 days

$7.99

Expedited

1-3 days

$9.99

Next Day

By 3:00 pm the following day (4:30 pm in rural addresses)

$14.99


What do I do if I have not received my order?

If your order does not arrive within 14 days please contact us so that we can investigate with the delivery company. 


One of the items is missing from my order. What do I do?

Sometimes items that are ordered on the same day may arrive to you on different days. We will send you an email to let you know when each item is on its way.


Which countries do you deliver to?

We deliver to the United States and US territories.


How can I contact Customer Service?

You can contact us by email at customerservice@CLICKII.com or by phone at 1-888-959-4788.


ORDERS

How will I know when my order has shipped?

You will receive an email from CLICKII.com to confirm that your item has been sent.


Can I change the delivery address on my order?

Once an order has been placed we are unable to change the delivery address.


How do I make a change to my order?

Orders cannot be changed once you have clicked 'Place Order'. If you would like to cancel your order please contact us and we will attempt to have the order removed from our system. Please note that this may not always be possible due to processing times and our commitment to timely deliveries from our warehouse.


The right to change your mind

We have it all done it, ordered something and realized later it is no longer required. You have 14 days to change your mind which starts the day after you receive your order.


PAYMENT

How can I pay for my order?

We accept Visa, Mastercard, Discover, and American Express credit cards. All items must be paid for prior to shipping. We are unable to take an order and hold it pending payment.


When will payment be taken for my order?

Payment will be taken when you place your order.


When will the payment be taken for my pre-order?

If you have pre-ordered an item, we will take payment when the item has shipped.