All items ordered before 12:00pm EST will be sent the same day. Items ordered after 12:00pm EST will be sent on the following day. Orders placed after 12:00pm EST on Friday will be sent on the following Monday. If you experience any issues with your delivery, please contact us at [email protected].
How will I know when my order has been sent?
As soon as your order is sent from our Warehouse you will be emailed a confirmation that it's on its way. From that time, you should expect to receive your order within the designated shipping window selected
Once my order has been shipped when will I receive it?
Depending on your method of shipping, your timing will vary.
Do you charge for shipping?
Yes. Our shipping charges are listed below:
Standard shipping 7-10 days - $9.99
Expedited Shipping 3-5 days - $11.99
FedEx Overnight Shipping - $14.99
What do I do if I have not received my order?
If your order does not arrive within 14 days please contact us so that we can investigate with the delivery company.
One of the items is missing from my order. What do I do?
Sometimes items that are ordered on the same day may arrive to you on different days. We will send you an email to let you know when each item is on its way.
Which countries do you deliver to?
We deliver to the United States and US territories.
How can I contact Customer Service?
You can contact us by email at [email protected] or by phone at 1-888-959-4788.
How will I know when my order has shipped?
You will receive an email from clickii.com to confirm that your item has been sent.
Can I change the delivery address on my order?
Once an order has been placed we are unable to change the delivery address.
How do I make a change to my order?
Orders cannot be changed once you have clicked 'Place Order'. If you would like to cancel your order please contact us and we will attempt to have the order removed from our system. Please note that this may not always be possible due to processing times and our commitment to timely deliveries from our warehouse.
The right to change your mind
We have it all done it, ordered something and realized later it is no longer required. You have 14 days to change your mind which starts the day after you receive your order.
How can I pay for my order?
We accept Visa, Mastercard, Discover, and American Express credit cards. All items must be paid for prior to shipping. We are unable to take an order and hold it pending payment.
When will payment be taken for my
Payment will be taken when you place your order.
When will the payment be taken for my pre-order?
If you have pre-ordered an
item, we will take payment when the item has shipped.