All items ordered before 12:00pm will be dispatched same day. If you experience any issues with delivery, please contact us at email@example.com using the details below.
1) US delivery via second class mail 7-10 working days once product is dispatched
Orders placed between 12 pm Thursday and 12 pm Friday will be dispatched on the Monday following the weekend.
If in doubt please contact our customer service team on 1 888 863 8564 Monday to Saturday 9:00am - 6:00pm
PLEASE NOTE ORDERS PLACED AFTER 12 PM ON A FRIDAY WILL NOT BE DISPATCHED UNTIL MONDAY
We do not deliver outside of the United States.
How will I know when my order has been sent?
As soon as your order is dispatched from our Warehouse you will be sent an email to confirm that it's on its way.
Once my order has been dispatched when will I receive it?
From the time you receive your dispatch confirmation email we would expect you to receive your order:
1) For US delivery 7-10 working days for deliveries within the US once goods are dispatched. Please note you should allow 14 working days for delivery inside the US before contacting us about your missing order.
Do you charge for delivery?
Delivery within the US is $5.99.
What do I do if I have not received my order?
Should your order not arrive within 14 days please contact us so that we can investigate with the delivery company. Please remember that we cannot investigate any missing orders until 14 working days after dispatch.
One of the items is missing from my order. What do I do?
All orders are dispatched individually. Sometimes items that are ordered on the same day may arrive with you on different days. We will send you an email to let you know when each item is on its way. Pre-orders placed with other items will be dispatched separately prior to release day.
What happens if I am not at home to accept my delivery?
Most of the products on our site do not require you to be at home to take delivery as they will fit through your letterbox. In the event that you have ordered products which will not fit through your letterbox, and you are not in to take delivery, then the postal service will follow their usual procedure. For US orders this usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office. For items attempted for delivery by a courier service they will also leave a card and allow you to arrange for redelivery or collection.
Which countries do you deliver to?
We currently only deliver within the US ($5.99 delivery charge).
Do you deliver on Bank Holidays?
Bank Holidays are not classed as working days so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day following the Bank Holiday.
Here at Clickii Direct we want you to be 100% happy with your purchase, and we'll do everything we can to make sure you are. If you would like to return a product to us, please email us directly at firstname.lastname@example.org.
If you are unhappy with your purchase you can return it to us within 28 days of the item being dispatched to you for a full refund*. (*If you are buying products from us in bulk to sell on for your own commercial purposes we reserve the right to refuse returns or issue a refund) Please note that DVDs and Blu-rays that have been opened or have had their shrink-wrap removed are not eligible for return.
You can also exchange your item within 28 days.
If the item is out of stock and you do not wish to order an alternative item, you will receive full refund for the value of the item, if your payment method was by check. If your method of payment was by credit card you will not be charged for the item.
I have received my item but I no longer require it?
If you are unhappy with your purchase you can return it to us within 28 days of the item being dispatched to you for a full refund . Please note that DVDs and Blu-Rays that have been opened or have had their shrink-wrap removed are not eligible for return. The cost of carriage to return a product you no longer require will be paid for by the person returning the product and will require a Returns Authorisation (RA) number.The RA number will be given to you by our customer services team.
I have received an item that I didn’t order
Apologies, our mistake! You can return the item to us within 28 days of the item being dispatched to you for a full refund.
I have received my item but it's damaged / faulty. What should I do?
If your item has arrived damaged or is faulty then we will endeavour to put this right as soon as possible, either by sending a replacement item to you or refunding your account. If we ask for the item to be returned to us, then Clickii Direct will pay for the cost of the return via a pre-paid label .In the unlikely event that your order is received damaged or faulty all you need to do is contact us within 28 days of the item being dispatched to you and we will provide you with the relevant returns information.
How do I return an item?
To arrange a return please contact us and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you with the Returns address, specific to that item, along with your unique Returns Authorisation (RA) number.
When will I receive my refund/replacement?
We will process your refund / replacement as soon as your item is received back into our warehouse. Replacements are subject to availability and if not available a refund will be given instead. THIS WILL BE VIA US PREPAID MAIL and there will be no charge to you.